Membership Cancellation Policy
This Membership Cancellation Policy outlines the procedures and terms for cancelling a membership with [Company Name]. It is important for both the member and the company to have a clear understanding of the cancellation process to ensure a smooth and transparent experience.
- Cancellation Process
2.1 Members seeking to cancel their membership with Akina Connect must follow the designated cancellation process. This process can be initiated through our online portal via our website or through the app.
2.2 Upon receiving the cancellation request, Akina Connect will send a confirmation of the cancellation request to the member via email within 24 hours.
- Cancellation Deadlines and Refunds
3.1 Monthly Memberships: Members with monthly memberships can cancel at any time, with the membership remaining active until the end of the current billing cycle. No pro-rated refunds will be issued for the remaining days of the current billing cycle.
3.2 Annual Memberships: Members with annual memberships can cancel within 45 days of the membership start date for a full refund. After this period, no refunds will be issued for annual memberships.
- Membership Termination
4.1 Akina Connect reserves the right to terminate a membership for reasons including, but not limited to, violations of membership terms and conditions, disruptive behavior, non-payment, or breach of company policies.
4.2 In the event of membership termination initiated by Akina Connect, any remaining membership fees will not be refunded.
- Membership Freeze/Hold
5.1 In lieu of cancellation, members may have the option to temporarily freeze or hold their membership for a specified duration, provided they meet the eligibility criteria outlined in the membership freeze policy.
- Changes to Membership Cancellation Policy
6.1 Akina Connect reserves the right to modify or update this Membership Cancellation Policy at any time. Changes will be communicated to members via email or on the official company website.
- Contact Information
If you have any questions or concerns regarding the membership cancellation process or policy, please contact our customer support team at:
- Effective Date
This Membership Cancellation Policy is effective as of August 25, 2023.
By submitting a membership cancellation request, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.